REFUND AND CANCELLATION POLICY

Last Updated: 18.02.2025.

1. Refund Eligibility

We offer refunds only under the following conditions:

• Refund requests must be submitted within 60 days of the original purchase date.

• Refunds apply only to initial purchases of subscription plans. Renewals, upgrades, and one-time purchases are non-refundable.

• Users must provide a valid reason for the refund request, such as service malfunction or failure to deliver promised features.

2. Non-Refundable Services

The following services are non-refundable:

• AI-generated meal plans and diet recommendations.

• Personalized coaching or consulting services.

• Promotional offers, discounts, or special packages.

3. Subscription Cancellation

• Users may cancel their subscription at any time via their account settings.

• Cancellations prevent future charges but do not grant a refund for past payments.

• To avoid renewal charges, cancellation must be completed before the next billing cycle.

4. Refund Process

• Users must submit a refund request to support@ketoflow.ai within the 60-day period.

• Refunds will be processed within 10-15 business days upon approval.

• Refunds are issued via the original payment method. Processing times depend on the payment provider.

5. Chargebacks and Disputes

• Users are encouraged to contact us before initiating a chargeback with their bank.

• Unauthorized chargebacks may result in account suspension or legal action.

6. Changes to This Policy

We may update this policy at any time. Continued use of our services after updates constitutes acceptance of the revised policy.

7. Contact Information

For refund or cancellation inquiries, contact us at:

KetoFlow.ai
support@ketoflow.ai

By using KetoFlow.ai, you acknowledge and agree to this Refund and Cancellation Policy.