1. Introduction At HOK Group, we want to ensure that you are 100% satisfied with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we aim to make things right.
2. Requesting a Return To request a return, please contact us at email@example.com. Let us know the reason for your return, and we will initiate the process.
3. 60-Day Money-Back Guarantee We offer a 60-day money-back guarantee on all purchases. If you are not satisfied with your purchase, we will refund the price of the goods returned within 60 days from the date of purchase, provided they are in a saleable condition and accompanied by a valid receipt. Please allow up to 7 days for your return to be processed once it's received into our system.
4. Subscription Cancellations For subscription services, you can cancel at any time. To cancel your subscription, you must do so through Digistore24 or ClickBank, depending on where you subscribed. Upon cancellation, no further charges will be applied.
5. Exceptions Some goods are exempt from being returned. These include:
Downloadable software products
Some health and personal care items
6. Refunds Once your return is received and inspected, we will notify you via email about the status of your return. If your refund is approved, it will be processed, and a credit will be automatically applied to your credit card or the original method of payment within a certain number of days.
7. Contact Us If you have questions or concerns regarding this Return & Refund Policy, please reach out to us at firstname.lastname@example.org. For issues related to Digistore24 or ClickBank, you can contact them directly at email@example.com or the support channel provided by ClickBank.
By accessing and using our website, you agree to abide by these terms. It includes information about user conduct, our intellectual property, liability limitations, changes to the service, and how disputes will be resolved.
Cookies & Disclaimer
Our Cookies Policy explains what cookies are, how we use them, and how they contribute to your user experience. We also explain how you can manage these cookies. The Disclaimer clarifies the boundaries of our liabilities for the use of our website and its content, including any external links and health-related advice.
Our Returns Policy provides the details of our 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a return and get your money back. It also explains how to cancel your subscription services through Digistore24 and the conditions under which a refund may not be granted.